As member of a small business, there's a good chance you’ve had to juggle IT on your own—troubleshooting email issues, dealing with uncooperative printers, or trying to recover lost files after a crash. Maybe you’ve thought about outsourcing your IT support, but weren’t sure how much it would cost or if it was worth the investment.
So, how much will IT support services cost your business? Are they actually worth it?
We can’t speak for other IT providers, but we can walk you through the pricing for BEMO’s Managed Help Desk services—clearly, transparently, and with zero pressure. Our pricing model is simple: it's based on the number of employees you have, so everyone pays a fair, flat rate.
And before we break it down for you...whatever that monthly number comes out to be, here’s the most important thing to remember: It’s probably far less than what you’d lose if your systems went down for days—or worse, if you became the latest small business to fall victim to a costly cyberattack.
Table of Contents
- What Is IT Support or a Managed Help Desk?
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Why Is Outsourcing IT a Smart Investment for Small Businesses?
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The Costs of IT Support - What You Get in Exchange for Your Money
What Is IT Support or a Managed Help Desk?
“Managed Help Desk” is a fancy way of saying you’ve got tech pros on call who know your systems and can solve your IT problems fast.
Instead of hiring in-house IT staff or winging it with DIY solutions, you outsource the daily management of your computers, networks, devices, and apps to a dedicated team (like us!). We handle everything from onboarding and device setups to email issues, data backups, printer nightmares, and so much more.
Here are some common situations our clients face. Do any of them sound familiar?
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Maybe you’ve purchased a stack of software and services, and you’re beginning to find they don’t play very well together. You may have a Google product here, Slack over there, and Microsoft powering most things behind the scenes. Inevitably, some information gets lost in translation. You know you need to migrate over to one cohesive stack, but you have no idea where to start. Another not-so-fun aspect of this? The multiple bills you have to pay to your various vendors (unless you happen to have a bookkeeper who LOVES extra work).
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You have exactly the setup you want but for some reason, you’re experiencing unexpected problems, and you’re not sure where to turn for help, nor do you have the time to troubleshoot on your own.
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Everything works fine most of the time, but your existing IT team is overwhelmed and can’t keep up with the workload and keeping their heads up long enough to look towards future innovations you need to plan for? Don't plan on it.
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You’re just getting started setting up an IT department and software stack, and you’d like some expert guidance so you can make the right choices that will serve you in the long-term without suffering through trial and error.
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You keep hearing about cybersecurity attacks—or maybe your company has even become a victim of one. You need to implement a stronger cybersecurity defense, and you want to make sure it’s bulletproof and configured correctly.
Whether you’re facing one of these situations or something completely different, remote IT support is just a phone call or an email away. At BEMO, our Managed Help Desk provides full-service IT support for Microsoft 365 environments, including:
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Device management
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Remote troubleshooting
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Software installation
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Microsoft admin tasks
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Ticket-based support
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Optional 24/7 assistance
…and cybersecurity services baked right in.
Why Is Outsourcing IT a Smart Investment for Small Businesses?
If you're a small business owner, IT might not feel like your biggest priority—until it suddenly is.
Without proper IT support, a single outage, hack, or accidental deletion can derail your operations, delay deals, or damage your reputation. Outsourcing your IT helps you:
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Stay productive with fewer disruptions
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Get fast help without hiring an internal IT team
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Protect your data and accounts from cyber threats
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Stay compliant with frameworks like SOC 2, HIPAA, and ISO 27001
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Scale with confidence, knowing your tech is covered
By outsourcing to a trusted Managed Help Desk, you free up your time to focus on growing your business—not putting out tech fires.
You can use us for everything or augment your own IT team; it’s your choice!
What Are the Monetary Benefits of Managed IT?
Preparedness Pays Off
BEMO’s Managed Help Desk services help you prepare for compliance certifications, which can open doors to bigger deals and high-value clients. We've helped other organizations in their SOC 2, ISO-27001, NIST, CMMC, HITRUST and HIPAA journeys. You can read more about what our compliance solution includes on our page "Compliance Automated".
Insurance Savings
Secure businesses are low-risk to insurance companies, so you could save money in premiums simply by proving you’ve partnered with our cybersecurity team.
Reputation = Revenue
A reputation for security builds trust. And in today’s world, trust sells. Whether you're trying to win contracts or close funding, showing you take cybersecurity seriously gives you an edge.
The Cost of Doing Nothing
Think Managed Help Desk pricing seems steep? Consider this:
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42% of small businesses were hacked in 2024.
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60% of those had to shut down within 6 months.
It might seem cheaper to skip paying for expert, proactive cybersecurity, but if your business is compromised, the costs go far beyond the ransom. You’ll lose time, data, trust, and potentially your entire customer base.
A predictable monthly IT service fee is a drop in the bucket compared to the fallout from a cyberattack or major system failure.
The Costs of IT Support - What You Get in Exchange for Your Money
Now you understand why IT or Managed Help Desk is a must for any serious organization, but the question remains "how much does it cost?". Again, we can only speak for ourselves, but at least by doing so we want to be as transparent about it as possible.
Here is the breakdown of our IT solutions:
BEMO offers three tiers of Managed Helpdesk support, each designed to match your business’s needs and availability expectations.
- The most budget-friendly option is the Managed Helpdesk M–F, 8am–5pm, which provides coverage during standard business hours for just $30 per user, per month. This plan includes technical support, application and network support, breach response, quarterly vCISO reviews, and multi-channel communication—all available Monday through Friday from 8am to 5pm Pacific Time.
- For businesses that need more extended coverage, the Managed Helpdesk 24/5 plan is the most popular option. Priced at $50 per user, per month, it offers round-the-clock support Monday through Friday, ensuring your team is covered 24 hours a day during the workweek. This plan includes the same robust services as the business hours plan but expands access for those needing after-hours support.
- Finally, for organizations that require non-stop availability, the Managed Helpdesk 24/7 plan delivers full-service support at all times—weekends and holidays included—for $100 per user, per month. Like the other tiers, it includes technical, application, and network support, breach response, quarterly vCISO reviews, and multi-channel communication, but with the added peace of mind that someone is always available, no matter when an issue arises.
Unfortunately, most MSPs don’t make pricing this easy. You’ll be asked to “call for a quote,” and many charge more for smaller businesses while offering big discounts to large corporations.
When done right, outsourcing IT becomes a strategic advantage—not just a line item on your budget. You gain a trusted advisor, proactive protection, and a team that understands your business’s goals and challenges.
Buying IT support should be about more than just selecting a service level—it should be about building a true partnership. The right Managed Helpdesk provider isn’t just there to fix what’s broken; they should be actively helping your business grow securely, stay compliant, and prepare for what’s next.
Pricing isn’t the only thing that matters. You need to approach this with a "partnership mentality." Here’s what you should be asking:
1. What Services Are Included?
Many IT providers offer the basics—remote desktop support, network updates, troubleshooting—but leave out key services like cybersecurity or cloud integration.
At BEMO, we deliver end-to-end support:
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Full Microsoft 365 support
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Device and identity management
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Onboarding/offboarding employees
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Cybersecurity services
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Optional 24/7 help
We cover the full picture—because your business deserves more than a half-solution.
2. Can I trust this provider with my sensitive business data?
Your IT provider will have access to everything: logins, financials, employee records, client data. Choose a partner you can trust.
We’re proud to say we are SOC 2 and ISO-27001 certified and have been awarded Microsoft US Partner of The Year Winner in the past.
Our record speaks for itself.
3. Am I locked into a long-term commitment, or can I test the waters?
Many MSPs require you to sign 12–24 month contracts, which can be risky or unnecessary if your needs change.
At BEMO, our support can be annual, billed monthly or month-to-month. Stay as long as you’re happy.
4. Is the pricing fair and transparent for a company my size?
Here’s how BEMO’s pricing works: Every customer pays the same—whether you're a 10-person team or a 100-person company. There are no enterprise discounts that punish smaller businesses. Just one flat, fair rate for all.
Final Thoughts
The reality is: Small businesses are the biggest targets for hackers—and the ones with the most to lose.
You could roll the dice and hope nothing goes wrong. Or you could invest a small, predictable amount each month to ensure you’ve got experts keeping your systems safe, efficient, and compliant.
With BEMO’s Managed Help Desk, you get more than support—you get peace of mind.
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