SIMPLIFY IT OPERATIONS WITH BEMO’S MANAGED HELPDESK SERVICES

Frequently Asked Questions

The top 10 questions we get about Managed Helpdesk as a service for small businesses:

• 1) How long does it take to set up Managed Helpdesk for a small business?

  We're ready to start today. Once onboarded, your team gets a dedicated Customer Success Manager and a faster-response support team. You can submit tickets by phone, email, or web app, with an average response time of less than one hour.

• 2) What if I'm not in a Microsoft environment?

  We'll migrate you. We've moved over 1,000 clients from platforms like Google Workspace, GoDaddy, and on-prem servers to Microsoft 365. Your CSM handles change management and training so the transition doesn't disrupt your team's day-to-day work.
  
  

• 3) Why should I migrate to Microsoft?

  Microsoft is the only company that offers a unified IT ecosystem from the operating system to the cloud. Everything is built to work together for strong performance, and because it’s all under one umbrella, your small business benefits from simpler management and long-term cost efficiency.

• 4) Why is the Diamond package required for breach response?

  Diamond is the only tier that includes Managed Detection and Response (MDR) with 24/7 SOC monitoring through Microsoft Sentinel. Without active threat detection and incident response capabilities in place, there's no operational foundation to respond to a breach effectively.

• 5) What is included in the Quarterly Review?

  Your dedicated CSM covers your Microsoft Secure Score report, cyberattack log analysis, support ticket and SLA metrics, IT assessment progress, productivity and adoption reporting, and action items for the next quarter. You can also add any topic, including IT roadmap, budget planning, compliance, or security posture.

• 6) Can I switch my plan after I start?

  Absolutely. BEMO is built for growing companies. If your needs change, for example after landing a government contract, your CSM will guide you to the right tier.  Our clients upgrade regularly.

• 7) Do you use AI chatbots or AI support agents?

  No. Every support interaction is handled by a real person on your dedicated team. You'll submit tickets by phone, email, or web app and work with the same support engineers who know your environment. No chatbots, no anonymous ticket queues.
  

• 8) Do I have to install software on my end to make this work?

  No. BEMO runs on standard Microsoft 365 products your team likely already uses, such as Outlook, Teams, Intune ,and  Entra ID. We use AnyDesk for remote troubleshooting when needed, but there's no proprietary software to install or maintain on your side.
  

• 9) Is this really as simple as you make it sound?

  Yes - You get a dedicated CSM, a support team with sub-one-hour response times, and device management. We all handle everything for you. Your people open a ticket, and we take care of the rest.

• 10) How do I start the process?

  We'll walk through your current environment, team size, and goals, then recommend the right package. There's no long procurement process - most clients are onboarded and supported within days.