AZURE MANAGED IT SERVICES

Frequently Asked Questions

The top questions we get about Managed Azure as a service for small businesses:

• What are Azure managed IT services?

  Azure managed IT services are a model in which a third-party provider takes over the ongoing management of your Microsoft Azure environment. 
  
  This covers security monitoring, governance, patch compliance, cost optimization, and reporting, tasks that would otherwise require dedicated in-house cloud engineers. 
  
  For most SMBs and mid-market organizations, engaging an Azure managed service provider is more cost-effective than building the capability internally.

• What is the difference between ASM and ARM in Azure?

  ASM (Azure Service Manager) is the older, classic deployment model for Azure resources. ARM (Azure Resource Manager) is the current model, and the one BEMO works within exclusively. 
  
  ARM provides resource grouping, role-based access control, tagging, and policy enforcement, the foundational tools BEMO uses to build governance and security posture across your subscription. Microsoft deprecated ASM for most resource types, so any modern Azure managed services engagement should be ARM-based.

• Does BEMO's Azure managed IT service include Azure Virtual Desktop?

  Azure Virtual Desktop (AVD) is available as an add-on to BEMO's Azure managed IT services. 
  
  Managed Azure covers your full subscription: security posture, governance, cost, and compliance. AVD is one resource type within that environment, and BEMO can extend the service to include host pool management, auto-scaling based on session activity, RBAC, Defender for Cloud integration, and session health monitoring. 
  
  Organizations that only need AVD management without the broader Azure governance layer can also engage BEMO for AVD as a standalone service. You can learn more about BEMO's Azure Virtual Desktop services here.

• How does BEMO compare to hiring an in-house Azure engineer?

  A single Azure engineer costs $84K–$132K+ per year, plus 3 months to hire and another 3 months to fully onboard, and that one person can't provide 24/7 coverage, cover compliance expertise, and manage your full security posture simultaneously. 
  
  BEMO's Azure cloud managed services start at approximately $4,800/month and include a dedicated security engineer, customer success manager, and access to BEMO's full technical bench.

• Can Azure Managed be applied only to selected resources within a subscription?

  No. BEMO's Azure Managed IT services apply at the full subscription level.
  
  Security, governance, patch control, and cost discipline require complete visibility across the subscription. Managing isolated resources would break policy consistency and reduce the effectiveness of governance controls.

• Can we use BEMO's Azure managed IT services if our subscription was not purchased through BEMO?

  BEMO's Azure managed IT services are available only for Azure subscriptions provisioned and managed through BEMO. If your subscription is currently held elsewhere, BEMO can work with you on a transition plan before onboarding to Managed Azure.
  Adapted from existing FAQ 2. Question rewritten to include primary keyword. Answer lightly expanded with a constructive transition option rather than a hard stop.

• Does BEMO's Azure managed service cover hybrid (on-premises+ Azure) environments?

  BEMO's Azure managed IT services focus exclusively on Microsoft Azure environments.
  
  Hybrid infrastructure management (on-premises servers and non-Azure workloads) falls outside the scope of this service. If your organization is still running on-prem infrastructure and wants to migrate to a fully managed Azure environment, BEMO can scope a migration as a separate engagement before onboarding to Managed Azure.

• Will BEMO update and maintain our Azure servers?

  Yes. As part of BEMO's Azure Managed support, the team enforces and oversees these on an ongoing basis:

  • OS update governance

  • Patch compliance monitoring

  • Update Manager configuration

  • Remediation of non-compliant workloads

• Does BEMO's Azure Managed include application-level troubleshooting?

  No. BEMO’s Azure Managed covers infrastructure, security posture, governance, and operational hygiene, not application debugging or custom code troubleshooting. For application-level support, our Managed Helpdesk service handles Tier 1 and Tier 2 end-user support for line-of-business apps.

• What does "compliance" mean in BEMO's Azure managed IT services?

  The compliance support included in BEMO's Azure-managed IT services refers to built-in Azure functionality, including Sentinel integration, log monitoring, security attestation letters, and compliance framework dashboards. 
  
  This is infrastructure-layer compliance visibility, not full program management. For 24/7 SOC monitoring, that's available with BEMO's Platinum Managed Security. For complete compliance implementation (CMMC Level 2, SOC 2, ISO 27001), BEMO's Managed Compliance service handles that separately.