What types of technical support are there?
Is it broken? We’ll fix it. It's pretty straightforward. If there are errors with Office 365 and Azure that are issues with the solution, we’ll cover you. As Microsoft is constantly updating and evolving its solutions and features, growing pains should be expected.
Everyone of BEMO's clients receives standard support. Under this level of support, you have access to our team Monday through Friday, 5 AM to 5 PM Pacific Standard Time via our ticketing and live chat channel. We will do our best immediately address your issue, as long as it falls within those business hours.
Our managed services customers with the 'elite' package have access to our team 24/7/365 via ticketing portal, chat, and phone. We will do our best to address your issue or request within a few minutes.
This type of support extends to your managed services, meaning we'll also work on your IT and security projects while you're asleep, meaning you'll never have a backlog of projects you were hoping to accomplish.