Microsoft Business Voice
Your employees have high expectations from their technology.
The days when IT simply meant managing file and email servers are long gone.
Simply put: It's not 2006 anymore.
Your employees are demanding to work from anywhere on any device, using their 100+ SaaS tools.
Plus, they don't want to remember their passwords, they don't want to use a slow VPN, and they are click-happy...
It's just a matter of time that one of those phishing emails turns into a $10,000+ wire transfer or an email blast to all your customers (we've seen it too many times). It's becoming impossible for one person to have the breadth of knowledge to handle all that. Managing devices remotely? Problems with Outlook? Deploying a server in Azure? Microsoft pushing monthly updates with new features in Office 365 and making changes to the Admin Panel so you have no idea where things are anymore? Oh man, how is one person supposed to keep on top of all of this? 😱
It's a trap... you can't stay on top of all of it, you've been set up to fail and fall behind. Technology is quite literally moving too fast in every direction for you to manage all of it.
Let us take a load off of you! We're here to make your life less stressful by augmenting your team and getting you back on track.
You've been so heads-down in the day-to-day that you haven't been able to look ahead. We're going to help you by creating a long-term plan for you, training your employees on how to actually use their technology, enabling cybersecurity defenses, and handling some of those tickets so that you can breathe again! Sound good? Learn more below 👇
|Managed IT||Managed IT 24/7|
|Office 365 Technical Support|
|Line of Business Apps Technical Support
Need help with things like QuickBooks Server, Adobe Create Cloud, and other line of business apps that need to be supported, we've got your back
While we have a strong preference for CISCO Meraki, as long as you have networking gear that we think is up to date, we'll manage it for you
|Cybersecurity Breach Response Support
The foundation of smooth sailing Managed IT is having a strong security foundation. We will be configuring our Diamond Cybersecurity plan, and while we ensure a 99.9% of not being hacked, in that very unlikely scenario that you are, we will respond, do whatever clean up is necessary
|Security Information and Event Management (SIEM)
We setup Azure Sentinel, which means if you are under a cyber attack, we'll notify you within a few minutes
|Instructor-led Microsoft 365 Training
We partner with Storyals, a Microsoft Partner that specializes in Microsoft 365 employee adoption, this means 1-on-1 training to ensure that everyone knows how to use all the tools they have available to them!
|Dedicated Customer Success Manager
Your CSM will be your IT Advisor and will be building out your long term plan and then meeting with you on a monthly-basis to ensure your are successful and everything is going according to plan. Our CSMs are often very technical and have years of IT experience.
|Quarterly IT Review
This is a great place to add a bit of extra information about the feature.
|8AM to 8PM EST, Monday through Friday|
|24 hours, 7 days a week|
|Web Chat, Email, or Phone|
|Monthly Payments + No Annual Contracts
That's right, our Managed IT subscription is like Netflix or Hulu, there's no commitment, so you can cancel anytime. That means we have to immediately show you value, month after month
You will receive one consolidated bill that includes all of your Office 365 licenses, Cybersecurity plan, Managed IT plan, and anything else you buy from us
|Payment via Credit Card or ACH|
If you're like us, you'd like to know the price before you talk to anyone. You're in luck! With our Managed IT Cost Calculator, you can get a personalized quote in 2 minutes. Check it out! 👇
Managing your technology is becoming too complicated. Gone are the days when a part-time IT person would help setup your email and file server, and make sure your devices are working properly... Employees now expect so much more out of IT.. people want to work from anywhere and on any device. They want their 100+ SaaS tools to be integrated and they don't want to remember any passwords. While all that is nice, it's becoming pretty overwhelming for one person to manage, and it's impossible for one person to have the breadth of knowledge to do all this stuff!
They are the only company in the world that offers solutions for a complete IT vertical, starting from the Operating System all the way up to cloud computing. That means all of your technology is fully integrated and everything IT + Security is managed in a single portal. Not to mention that you save a ton of money when everything is bundled into the same technology.
There is so much going on in Microsoft 365. In fact, we're pretty sure you and your employees don't even know half of what you can do with it. As a company that runs entirely on Microsoft, we're going to make sure that you are successful with all the available tools!
A happy experience with Managed IT starts with the right foundation. We know that you're looking to hire a company to "just offload my tickets", but we're here to tell you... those tickets aren't going away because you haven't set it up right the first time.
We want to do more than just handle your tickets, you're hiring us to make your employees more productive and your business more agile.
Just about everything... but it mostly depends on if you're paying us to migrate just the email portion (exchange online) or if you are wanting us to also migration SharePoint, OneDrive for Business, and Teams.
Exchange Online: Your emails, contacts, calendar items, folders, Office 365 groups, shared mailboxes, Outlook Profile, email aliases, multiple domains, and distribution lists. Outlook rules don't get migrated
SharePoint Online & OneDrive for Business: All your folders, hierarchy, group permissions, and files get transferred. The only thing that doesn't get migrated are 1:1 sharing. So if you shared 1 file with John Doe, then that doesn't get transferred
Microsoft Teams: Each Teams, Public and Private Channels, Conversations, Files, Permissions, and OneNote tabs get migrated. Private chats are also migrated.
We will need access to 1) the Global Admin account (person who owns the GoDaddy account) and 2) Your DNS (which is probably also GoDaddy, and will remain there)
Use the calculator above for a specific quote. But more or less this is how it goes..
For email migration portion it's $150 per user with a minimum of $1500 (we do this because there's a bare minimum number of hours it takes us to do this regardless of you being 1 person, 5 people, or 15 people)
To also include SharePoint & OneDrive for Business it's $1000 for up to 1 TB and then $500 for each additional TB (I promise you if you're on GoDaddy you most likely have <1TB)
To also include Teams it is $150 per # of "Teams" with a minimum of $1000
Note: Most people that come to us have no data on Sharepoint, OneDrive for Business, or Teams, and they ONLY need a email migration
We create a backup before we start any migration so that we can restore if necessary. We have NEVER had to use this, but.. better safe than sorry, right?
1) You give us access to your GoDaddy account
2) We create a new stand-alone Microsoft account and copy all of your GoDaddy data in the background (so you can continue to work business as usual)
3) When all the data is done synching, we pick a time, usually around 5 or 6PM to do the "cut over". This is when we update your DNS so that all new incoming/outgoing mail goes to the Microsoft account and not the GoDaddy Account. During cut over, there is an average "downtime" of 1 hour. If someone were to send you an email during this one hour, it will show up on the other side, so nothing is lost
4) You will go to office.com, reset your password, and boom, that's it. If any problems come up, we'll work with you 1:1 to solve it
Microsoft throttles the email transfer rate to 10GB per mailbox per day. So for example, if you have 20 mailboxes and 19 mailboxes are <10GB but the 1 other is 30GB then the whole migration will take 3 days.
You are not down during this time, it's just how long the tool will take to run in the background.
There is an average down-time of 1 hour for GoDaddy migrations, which happens during the cutover phase around 5-6PM when we make updates to your DNS
NOTE: During this 'downtime', if someone were to email you, then it will show up on the other side, so no data is lost. You simply can't access the email yet.
Yes, you can work business as usual, we are doing everything in the background. It is only when we do the "cut over" that there is about 1 hour that you can't do work.. which we schedule after business hours anyway.
When the migration is over, go to office.com, reset your password, and voila! That's it
Your Outlook profile is automatically migrated so you will not have to re-create this
If anything isn't working perfectly, then we will meet with your people one-on-one, you won't have to do anything, this is included in what you are paying us.