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Managed IT Services Pricing: What Will You Get For Your Money?

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How much will managed IT services cost your business?

We can't speak for other IT service companies, but what we CAN do is share the pricing of our own managed IT service at BEMO. BEMO uses a managed services cost model based on the number of employees you have in your business. This means everyone pays a fair price (we’ll explain more about why this is important later).

Use the handy managed IT services pricing calculator below to see how much you can expect BEMO's full-service IT and ongoing cybersecurity support to cost in your situation.

Whatever your number comes out to be, remember this: It's probably a whole lot less than you’d lose if your system went down for several days or if you sent tens of thousands of dollars in a wire transfer to some hackers (who just love targeting small businesses that don’t have professional cybersecurity)!

Give the calculator a spin and then reach out to us at BEMO—we'd love to hear more about what you need and how we can help!

 

 

Managed IT Services Pricing Vs. Actual Value

At BEMO, managed IT services are part of our “diamond” package tier. As a diamond customer, you’d receive ongoing tech support, training in Microsoft 365, network support, and the ability to chat with us by web, email, or phone as much as you’d like.

But managed IT isn’t the only thing our diamond customers receive. Cybersecurity is another “gem” of the diamond package (pun fully intended), and one you won’t find with other MSP companies.

You’ll get email security, identity security, corporate and personal device security, and document security, as well as a quarterly compliance letter you can provide to your insurance company to let them know your business is secure. Secure businesses are low-risk to insurance companies, so you could save money in premiums simply by proving you have partnered with our cybersecurity team.

And let’s not forget the cost of running with zero protection. It might seem cheaper to avoid paying for expert, comprehensive cybersecurity. But if your company gets hacked and held for ransom, that financial loss will eclipse anything you might have paid in managed service provider costs. And that’s before your customers hear you’ve been compromised and decide to take their private information elsewhere.

Think it could never happen to you? The 42% of small businesses who got hacked last year would once have taken the same view. Sadly, since 60% of small businesses that get hacked have to close their doors within six months of the attack, many companies never even get a chance to do things differently.

So, yes, managed IT service rates may seem steep on the surface. But that monthly cost is nothing compared to losing your customers, your reputation, or even your whole business if something were to go wrong.

Comparison shopping is like comparing apples to cinder blocks.

Shopping around is human nature. And we’d really like to help you out with that. Hence, we’ve included the above pricing calculator so you’ll know exactly how much to budget before you sign up with us.

Unfortunately, however, comparing fees from one managed service provider (MSP) to the next is nearly impossible unless you’re willing to do extensive background research. You can comb through MSP websites for days and, except in rare instances where a company chooses to be up front about their pricing, all you’re going to find is a nudge to “call us for a quote!” or something similarly frustrating.

But your comparison doesn’t have to (and shouldn’t) stop there. Unless your budget has absolutely no room for anything but a barebones IT service, it’s pretty much always going to be your best bet to choose an IT service provider based on value, not simply on the size of the dollar sign. In other words: Managed IT pricing is one thing, but what do you want to receive in exchange for your money when you sign up with an MSP?

We’re not about to tell you what your personal value considerations should be, but we think the following are pretty darned important.

1. What services does the company provide?

You’ll find plenty of IT firms advertising things like remote desktop support, network updates, data backups, and general troubleshooting. However, it’s what’s not mentioned that can make a real difference. It may be shocking to discover that many MSPs still don’t provide cybersecurity or cloud services (or if they do, these services are limited).

What’s the point in contracting with a company that will only provide a portion of what you need to keep your business running smoothly and safely? It’s great to have help when your printer gets stuck offline, but you do not want to be left out in the cold when an employee accidentally falls for a phishing scheme and your company data gets compromised.

2. Do you trust the IT company with your information?

Your private business information is for your eyes only. In a perfect world, you could sequester your sensitive data somewhere secure so you can be perfectly safe handing your system over to a third-party IT company. In reality, however, when you contract with an IT company, they suddenly have access to your entire system. Financial transactions, account logins, employee and client information — it’s all right out in the open for your IT team to discover.

That’s why it’s extremely important to choose an IT provider you can trust. Stick with one that has a solid track record of quality. Out of 400,000 Microsoft Partner of The Year candidates, BEMO ranks #2 in the world and #1 in the United States.

3. What commitment will be required on your part?

Often, IT providers operate on long-term contracts. You may only need short-term help, or you might want to try out an IT company before committing fully, but your options are generally to sign up for a 12 to 24 month contract or get nothing at all. In contrast, BEMO charges month-to-month, so you can work with us for as long as you like, risk-free.

4. Is the pricing model fair and transparent?

Managed service provider pricing isn’t just frustrating to obtain, it’s also frequently unfair.

If you call around for quotes, you’ll likely find that most MSPs charge proportionally more for small businesses and give preferential “enterprise” discounts to their largest customers. This means your small company might end up paying $175 per person, per month when a larger corporation only pays $160 per person. The corporation technically pays more in monthly fees, because they have more employees, but your small business is the one truly getting gouged.

At BEMO, you’d pay a flat $100 per person, per month for managed IT services during business hours. That includes the $55 for the diamond package, plus $45 for full-service management. This is true whether you’re a small business of folks working out of a garage or a mid-size team logging in remotely from around the world. We don’t work with enterprise clients, but if we did, they would pay the same flat price.

You can always choose to receive 24/7 support for $122.50 instead of $45, but this is an optional addition that allows us to keep prices low for customers who don’t require this level of help.

For the sake of simplicity (and because most people don’t want to do math unless they absolutely have to), you can simply use the price calculator instead.

Ready to learn more? We’d love to chat. Book an appointment with our team here.

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